Terms & Conditions

FamilyVoice Australia
ABN 57 479 058 057
The use of this website is governed by the terms and conditions listed below. Each time you use this website, you acknowledge to us that you have read and understood these Terms and Conditions and agree to be bound by them.

Site Policies & Modification

We reserve the right to make changes to our site, policies, and these terms and conditions at any time.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Pricing Policy

All prices are displayed in Australian Dollars (AUD) and are inclusive of GST (if applicable).

We accept payment by Visa & MasterCard. A tax invoice/receipt will be issued by email when your payment has been processed successfully.

Shipping Policy

We deliver products using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 3 business days. Shipping times are estimated at between 2 and 5 business days depending on your location.

Refund Policy

FamilyVoice Australia does not generally refund any payments, but may consider doing so in exceptional circumstances. Contact the National Office to discuss and request a refund.


Unless otherwise stated, all content on this website is the property of FamilyVoice Australia and, may not be reproduced without prior permission.

You may use content from this site for personal, non-commercial use, or for journalism or review purposes - please provide a link to this website http://shop.fava.org.au/ with any published material.


We take great care to ensure that information on this site is accurate and up-to-date - however, we cannot guarantee that this information will be correct at all times, or is fit for any particular purpose.

Your use of the available information is at your own risk.

Accessing, Reviewing and Changing Your Personal Information (Profile)

You must promptly update your personal information if it changes.

Electronic Communications

When you visit fava.org.au or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by normal mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


The names FamilyVoice Australia, VoxPoint, VoxBrief, VoxLink, VoxView and the FamilyVoice Australia logo are trademarks of FamilyVoice Australia in Australia and/or other countries. FamilyVoice Australia’s trademarks may not be used in connection with any product or service not supplied by FamilyVoice Australia, in any manner that is likely to cause confusion, or in any manner that disparages or discredits FamilyVoice Australia. All other trademarks not owned by FamilyVoice Australia that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by FamilyVoice Australia.